AKID WOW | Terms and Conditions

1. Introduction & Acceptance

This website is operated by Ard Alhakeem Company for Trading (referred to as "AKID WOW", "we", "us", or "our"). By accessing or using AkidWow.com, you agree to be bound by these Terms and Conditions and all applicable laws and regulations of the Kingdom of Saudi Arabia. If you do not agree to these terms, you must not use this website.

2. Legal Identity & Contact Information

Company Name: Ard Alhakeem Company for Trading
Commercial Registration (CR): 1010240498
VAT Number: 100241111271073
Address: Riyadh, Saudi Arabia
Customer Support Email: [email protected]
Phone: +966544546959

3. Terms of Use

Eligibility:

You represent that you are at least 18 years of age or have the consent of a legal guardian to use this site.

Account Security:

You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

Prohibited Activities:

You agree not to use the site for any unlawful purpose, transmit any malicious code/viruses, or attempt unauthorized access to our systems.

4. Privacy Policy:

Your submission of personal information through the store is governed by our Privacy Policy. We collect data such as name, address, and email solely to process orders and provide customer service. We utilize secure payment gateways to protect your financial information and may use cookies to enhance your browsing experience. You have the right to access and correct your personal information by contacting us.

5. Product Information & Pricing

Accuracy:

While we strive for accuracy, we do not warrant that product descriptions, images, or pricing are error-free. We reserve the right to correct any errors without prior notice.

Price Changes:

Prices are subject to change at any time.

Taxes & Customs:

Prices include applicable VAT as per KSA regulations. For international orders, AKID WOW covers duties or customs fees up to a maximum of 5% of the total order value; any fees exceeding this 5% threshold are the sole responsibility of the customer.

6. Shipping & Delivery

Global Shipping:

We ship to customers worldwide.

Estimates:

All delivery times provided are estimates and are not guaranteed.

Liability:

AKID WOW is not responsible for delays caused by customs clearance, shipping carriers, or factors beyond our direct control.

Risk of Loss:

The risk of loss or damage passes to the customer upon our handover of the shipment to the shipping carrier.

7. Returns and Refunds Policy

Final Sale:

Due to our rigorous local pre-shipment inspection process, all sales are considered final. We do not accept returns or offer refunds for change of mind or dissatisfaction.

Manufacturing Defects:

In the rare event of a manufacturing defect, you must notify us at [email protected] within 7 days of receipt. Our technical team will review the claim.

Warranty Facilitation:

AKID WOW acts as a facilitator for manufacturer warranty claims. We will coordinate with the manufacturer for maintenance, parts, or replacement based on their specific terms.

Requirements:

Returned items for approved warranty claims must be in their original condition and packaging.

8. Intellectual Property

All content on this site, including text, images, logos, and trademarks, is the property of AKID WOW and is protected by Saudi and international intellectual property laws. Unauthorized use of any content is strictly prohibited.

9. Limitation of Liability

AKID WOW shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of this website or products purchased. Our total liability is limited to the purchase price of the product.

10. Governing Law & Dispute Resolution

These terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be resolved through amicable negotiation. If a resolution cannot be reached, disputes shall be settled through arbitration in Riyadh in accordance with the rules of the Saudi Center for Commercial Arbitration or the competent courts in Riyadh.